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Shipping & Returns

SHIPPING INFORMATION

The Wedding Emporium are proud to announce our $9.95 ‘FLAT RATE SHIPPING’ Australia wide and ‘FREE SHIPPING OFFER’ when you spend over $100*. (Please note: if you live in rural or remote places within Australia, larger and bulky items may not be eligible for this offer. We have endeavoured to make a note in the description of items that this may effect, so that you may contact us for a shipping quote prior to purchasing).

Registered & Express Post options are available to add to your order during checkout. Registered and Express Post options incur additional fees.

Postage Option Additional Fee
Registered Post $3.00
Express Post
Order total under $25 $13.50
Order total $25 - $50 $18.50
Order total $50 - $100 $22.50
Order total $100 + $29.95

***Some large bulky or heavy items may not qualify
to send via express post for above pricing***

At this time, we do not offer international shipping.

DELIVERY

The Wedding Emporium use Australia Post to handle their deliveries.

Registered and Express Posting are available options during checkout and incur additional fees. We recommend adding registered post to orders to receive tracking information for peace of mind. The Wedding Emporium will not be held responsible for lost or damaged items that have been sent via regular post.

We aim to dispatch all orders within 48 hours of received payment.

We work hard to keep a large quantity of all items in stock at all times. If any items are out of stock, we will notify you with an expected date of delivery.
We aim to get your item in the post and on its way to you as quickly as possible.
Personalised orders such as invitations, candy and placecards take longer to produce, process, print or assemble. We will communicate with you via email to arrange a suitable delivery date to work towards as well as collect any relevant information needed to complete your order.
Due to the many variables that influence shipping, delivery times are consistent, but cannot be guaranteed. The Wedding Emporium accepts no responsibility for losses due to delays in shipping. Australia Post advertise 1-6 business days for deliveries around Australia.

CANCELLATION

The Wedding Emporium appreciates notification as soon as possible should you choose to not proceed with the order / quote.

If your order is yet to be dispatched we will arrange a refund or credit. Orders that are packed ready for delivery may incur a small administration fee to cover costs associated with packing of your order.

If your order has already been posted, you will need to return the order and a 20% handling fee as well as posting costs will be deducted from the refund amount for returned products.

RETURNS

If for any reason you are not happy with the product you have purchased please contact us using the Contact Us page on our website. Depending on the circumstances, we will discuss options available to you.

The Wedding Emporium accepts returns within 10 business days of orders being received. Depending on the reason for the return you may be offered an exchange or refund.

Returns are subject to 20% handling fee as well as postage costs incurred to post them to you. All items returned must be in original condition and suitable for resale at the customers expense.

Faulty items will be replaced by The Wedding Emporium, customers may need to return items to qualify for replacement. Simply changing your mind is not an acceptable reason for a return and this will be declined.

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